cASE STUDIES
Case Study #1
ISO 9001 Implementation for a Public Institution
Client Profile
- Sector: Government / NGO / Private
- Location: Somalia
- Scope: ISO 9001 Quality Management System
Challenge
The organization required a structured quality system to improve service delivery, governance, and compliance while preparing for ISO certification and future surveillance audits.
Our Approach
- Conducted gap assessment
- Developed tailored QMS documentation
- Trained staff and process owners
- Conducted internal audits
- Supported management review
Results
- Improved process consistency
- Clear roles & responsibilities
- Successful certification / audit readiness
- Strong governance framework
Value Delivered
A sustainable Quality Management System embedded into daily operations—not just documentation.
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